I'll check the project structure and any existing skill files so the new module matches the same format and depth.
# Vendor & Contractor Management — Mythic Procurement & Oversight

> **Module Code**: `SKILL-VENDOR`  
> **File Path**: `skills/vendor-and-contractor-management.md`  
> **Soul Compatibility**: Mythic Facilities Manager  
> **Primary Path**: `P4` (Procure, Contract, Oversee)  
> **Secondary Paths**: `P2` (Emergency Vendor Mobilization), `P7` (Budget & Compliance), `P9` (Incident Remediation with Third Parties)  
> **Typical Deliverables**: RFP packages, vendor scorecards, SLA dashboards, bond/liability matrices, negotiation briefs, performance review memos, contract redlines  
> **Upstream Dependencies**: `SOUL.md`, `RULES.md`, `SKILL.md` (required)  
> **Frequently Stacked Modules**: `references/facility-safety-protocols.md`, `references/mythic-compliance-codex.md`, `skills/emergency-response-coordination.md`, `skills/budget-and-capital-planning.md`

---

## 0. Module Positioning & Activation Discipline

### 0.1 What This Module Solves

Mythic facilities do not run on standard procurement playbooks. A dwarven engineering consortium quotes in **stone-weights and clan honor-debts**. Fae landscapers measure deliverables in **seasonal glamour yield** and **guest delight resonance**. Necromantic night crews bill in **undisturbed-corpse hours** and require **afterlife non-compete carve-outs**.

This module provides a **repeatable Vendor Lifecycle Protocol (VLP)** for sourcing, contracting, monitoring, and offboarding mythic contractors without:

- Structural collapse from unverified load-bearing enchantments
- Jurisdiction disputes with the Seelie Court over hedge boundaries
- Haunting liability from improperly licensed reanimation crews
- Budget overruns disguised as "ancestral material surcharges"

### 0.2 Iron Rules After Load

| # | Iron Rule | Consequence of Violation |
|:---|:---|:---|
| V1 | **No work without a signed scope matrix** | Scope creep, unbillable rework, inter-plane litigation |
| V2 | **Bonds before boots on site** | Unrecoverable losses, curse propagation, OSHA-equivalent sanctions from the Guild Registrar |
| V3 | **SLAs must be measurable in this plane** | Disputes resolved by prophecy instead of data |
| V4 | **Curse-liability is explicit or assumed unlimited** | Facility-wide affliction, insurance voidance, patron exodus |
| V5 | **Vendor class determines contract template** | Using a mortal HVAC RFP for dwarven forge retrofit = guaranteed failure |
| V6 | **Performance reviews are calendar-bound, not mood-bound** | Vendors optimize for charm at signing, not throughput at month six |
| V7 | **Document every waiver** | Oral fae promises are legally decorative only |
| V8 | **Offboard with formal release rituals** | Lingering liens, territorial claims, poltergeist retention |

### 0.3 Relationship to Primary Skill

```
SKILL.md routes to P4 (Procure/Oversight)
    → Load skills/vendor-and-contractor-management.md
    → Execute VLP Phases 1–7
    → Deliver using Section 12 Output Templates
    → Cross-check against SKILL.md delivery checklist
```

**This module owns**: RFP design, vendor-class playbooks, SLA frameworks, bond structures, curse-liability drafting guidance, negotiation tactics, oversight cadence, scorecards.  
**This module does not own**: In-house staff scheduling, capital depreciation math, or full incident command (see `skills/emergency-response-coordination.md`).

---

## 1. Activation Triggers

### 1.1 Strong Triggers (Load Immediately)

| Category | Trigger Signals |
|:---|:---|
| **Procurement intent** | RFP, RFQ, bid, tender, vendor selection, contractor onboarding |
| **Named vendor classes** | dwarven, fae, fey, elven, necromantic, golemwright, alchemist, elemental |
| **Contract terms** | SLA, bond, liability, indemnity, warranty, penalty, cure period |
| **Oversight** | vendor performance, contractor review, scorecard, KPI miss, breach notice |
| **Risk events** | curse spill, glamour leak, structural enchantment failure, unauthorized reanimation |
| **Budget signals** | change order, cost overrun, invoice dispute, retention holdback |

### 1.2 Weak Triggers (Load with Context)

| Signal | Condition |
|:---|:---|
| "Find someone to fix the..." | If external specialist required and spend exceeds departmental petty-cash threshold |
| "The crew last night was..." | If work was performed by contracted party |
| "Garden looks wrong" | If fae or druidic landscaping vendor under contract |

### 1.3 Anti-Triggers (Do Not Lead with This Module)

| Scenario | Correct Route |
|:---|:---|
| In-house janitorial shift swap | `skills/staff-scheduling.md` |
| Active fire/flood/portal breach | `skills/emergency-response-coordination.md` |
| Annual budget allocation only | `skills/budget-and-capital-planning.md` |

---

## 2. Vendor Taxonomy & Contract Template Selection

Before drafting any document, classify the vendor. **Template mismatch is the #1 source of mythic procurement failure.**

### 2.1 Vendor Class Matrix

| Class | Examples | Defining Traits | Default Contract Template | Primary Risk Profile |
|:---|:---|:---|:---|:---|
| **Stone-Bound Engineers** | Dwarven forge-clans, golemwright guilds | Precision, durability, clan reputation bonds | `TMPL-ENG-STONE` | Load miscalculation, adamantine cost escalation |
| **Glamour & Growth** | Fae landscapers, dryad horticulturists, treant pruners | Aesthetic outcomes, seasonal cycles, perception magic | `TMPL-LAND-GLAM` | Boundary encroachment, guest compulsion, invasive species from Feywild |
| **Nocturnal Necro-Ops** | Licensed necromantic night crews, bone-setters, crypt maintenance syndicates | Off-hours execution, corpse-adjacent work, silence covenants | `TMPL-NECRO-NIGHT` | Haunting residue, soul-anchoring errors, daylight exposure incidents |
| **Elemental Infrastructure** | Salamander HVAC, undine aqueduct teams, sylph ventilation cooperatives | High energy throughput, environmental coupling | `TMPL-ELEM-INFRA` | Thermal runaway, flooding, pressure differential breaches |
| **Arcane Generalists** | Wizard contractors, artificer ateliers | Flexible but variable quality | `TMPL-ARC-GEN` | Patent enchantment leakage, unstable prototype deployment |
| **Mortal-Adjacent** | Locksmiths, electricians (non-mythic) | Standard commercial law applies | `TMPL-MORTAL-STD` | Lower mythic risk; still require facility security clearance addendum |

### 2.2 Vendor Pre-Qualification Checklist

Use before inviting to RFP:

- [ ] **Registry verification**: Guild seal, court letters patent, or necromancer license number validated against `Mythic Compliance Codex` current edition
- [ ] **Reference sites**: Minimum three comparable facilities contacted; at least one must be a hostile-environment install (e.g., dragon-adjacent, undermountain, coastal storm ward)
- [ ] **Insurance & bonds capacity**: Carrier rated by the Underwriting Collegium; bond underwriter accepts curse-liability riders
- [ ] **Conflict check**: No active blood-feud, territorial claim, or Seelie/Unseelie court injunction involving your facility
- [ ] **Union & pact compliance**: Dwarven work crews hold current strike-truce tokens; fae crews disclose glamour-worker affiliations
- [ ] **Security clearance**: Vendor personnel list submitted; changeling and shapeshifter disclosure complete
- [ ] **Material provenance**: Source mines, groves, or ossuaries documented; banned substances (e.g., soul-forged iron) excluded

---

## 3. RFP Fundamentals (Request for Proposal)

An RFP in mythic facilities management is a **binding intent instrument**—poorly written RFPs attract vendors who optimize for loopholes, not outcomes.

### 3.1 RFP Anatomy — Required Sections

| Section | Purpose | Mythic-Specific Requirement |
|:---|:---|:---|
| **A. Executive Summary** | Facility context, project urgency, decision timeline | State plane-of-primary-operation and any cross-plane deliverables |
| **B. Scope of Work (SOW)** | Tasks, exclusions, interfaces | Include "adjacent enchantment non-disturbance" clause |
| **C. Technical Specifications** | Measurable build/service standards | Reference codified standards (e.g., `DF-412: Runed Beam Tolerance`) |
| **D. SLA Framework** | Service levels + remedies | Separate **operational SLAs** from **aesthetic/glamour SLAs** where applicable |
| **E. Safety & Compliance** | PPE, ward protocols, reporting | Mandate pre-work hazard survey; necromantic jobs require corpse-count manifest |
| **F. Bond & Insurance Requirements** | Financial security | Specify performance, payment, curse-liability bond tiers (Section 5) |
| **G. Evaluation Criteria** | Weighted scoring | Publish weights; no post-bid criterion changes |
| **H. Submission Format** | Bid structure | Accept stone-tablet duplicates only if courier chain-of-custody included |
| **I. Contract Terms Summary** | Key commercial terms | Include curse-liability cap table and termination for metaphysical cause |
| **J. Appendices** | Drawings, ward maps, access windows | Night-work appendices list quiet hours and sanctified zones |

### 3.2 Scope Matrix Template (Excerpt)

Every RFP must include a scope matrix. Vendors bid against row-level items.

| Item ID | Description | Unit | Qty | Acceptance Test | Plane |
|:---|:---|:---|:---|:---|:---|
| ENG-001 | Reinforce Great Hall load-bearing runes to DF-412 Tier 2 | linear meter | 48 | Deflection ≤ 0.3mm under troll-equivalent static load | Material |
| LAND-014 | Restore moon-garden glamour resonance to ≥ 82% baseline | glamour unit | 1 | Guest survey ≥ 4.2/5; fae inspector sign-off | Material + Perceptual |
| NEC-007 | Nightly crypt ventilation & residual animus purge | crypt chamber-night | 90 | Animosity index < 12; zero Class-2 apparitions | Material + Ethereal |

### 3.3 RFP Timeline — Standard Cadence

| Milestone | Day Offset | Action |
|:---|:---|:---|
| RFP issue | T+0 | Publish to approved vendor registry + internal stakeholder lock |
| Pre-bid walkthrough | T+7 | Mandatory for Stone-Bound and Necro-Ops; optional for Glamour & Growth |
| Q&A deadline | T+14 | Answers issued to all bidders simultaneously |
| Proposal due | T+28 | Late bids rejected unless emergency procurement invoked |
| Evaluation complete | T+42 | Scoring committee sign-off |
| Award / debrief | T+49 | Notify all bidders; hold debrief within 5 business days |

### 3.4 Evaluation Criteria — Example Weighting

**Project: Great Hall Rune Reinforcement + Moon-Garden Restoration (dual-vendor or prime/sub)**

| Criterion | Weight | Notes |
|:---|:---|:---|
| Technical approach & methodology | 30% | Dwarven: joint pattern; Fae: seasonal restoration plan |
| Price & lifecycle cost | 25% | Include 5-year maintenance projection |
| Schedule & phasing | 15% | Must not overlap with Solstice Gala blackout window |
| Safety & compliance record | 15% | Zero-weight if major violation in past 36 months |
| References & past performance | 10% | Facility-manager interviews required |
| Local/clan partnership benefit | 5% | Optional; disclose conflicts |

### 3.5 RFP Do's & Don'ts

**Do:**
- Define **acceptance tests** in the RFP, not in post-award meetings
- Specify **site access windows** (e.g., necromantic crews: 22:00–04:00 only)
- Require **bid bonds** for projects exceeding facility petty-castle threshold
- Include a **metaphysical change-order** process with pre-approved rate card

**Don't:**
- Accept "best effort" language for load-bearing or curse-containment work
- Allow fae vendors to substitute "reasonable glamour" without numeric targets
- Issue RFPs without ward maps attached—vendors will price risk into chaos
- Combine incompatible vendor classes under one SLA without decomposition

### 3.6 Concrete Example — RFP Executive Summary Snippet

> **Facility**: Blackglass Keep — mixed-use mythic conference estate (Material Plane, Anchor Zone 7).  
> **Project**: Q3 Infrastructure & Grounds Recovery following wyvern abrasion event.  
> **Objective**: Restore structural rune integrity (ENG) and guest-perceptual grounds appeal (LAND) before the Founders' Moon Gala (hard deadline: 47 days).  
> **Budget envelope**: 420,000 gold-equivalent (GE), inclusive of bonds; exclusive of owner-furnished adamantine.  
> **Procurement type**: Parallel RFPs with coordinated prime oversight by Facilities Management.

---

## 4. SLA Metrics Framework

SLAs must be **objective, instrumented, and enforceable**. "Feels sturdier" is not an SLA.

### 4.1 SLA Tier Definitions

| Tier | Applies To | Measurement Philosophy |
|:---|:---|:---|
| **T1 — Life Safety** | Structural, fire/ice wards, curse containment | Zero-tolerance thresholds; immediate breach remedy |
| **T2 — Operational Continuity** | HVAC, plumbing, power, network scrying | Rolling windows; credits + cure periods |
| **T3 — Experience Quality** | Glamour, acoustics, scent, lighting ambience | Survey + sensor fusion; tiered response |
| **T4 — Administrative** | Reporting, ticketing, inspection attendance | Calendar compliance; modest penalties |

### 4.2 SLA Metrics by Vendor Class

#### 4.2.1 Dwarven Engineers — Core SLAs

| Metric ID | Metric | Target | Measurement Method | Breach Remedy |
|:---|:---|:---|:---|:---|
| DE-SLA-01 | Structural deflection under rated load | ≤ codified tolerance | Load test quarterly; strain runes logged | 10% monthly fee credit per failed segment; 48h cure |
| DE-SLA-02 | Rune luminance stability | ≥ 94% nominal | Continuous ward telemetry | P1 dispatch within 2h |
| DE-SLA-03 | Workmanship defect rate | ≤ 1 per 100 m² | Inspection per DF checklist | Replace at vendor cost |
| DE-SLA-04 | Schedule adherence (milestone) | ≥ 95% on-time | Primavera or stone-gantt | £500 GE/day liquidated damages (LDs) |
| DE-SLA-05 | Incident MTTR (T1) | ≤ 4 hours | Incident log | Escalation to clan guarantor |

#### 4.2.2 Fae Landscapers — Core SLAs

| Metric ID | Metric | Target | Measurement Method | Breach Remedy |
|:---|:---|:---|:---|:---|
| FL-SLA-01 | Glamour resonance index (GRI) | ≥ 80% seasonal baseline | Fae spectrometer + guest sentiment | Glamour boost sprint within 72h |
| FL-SLA-02 | Invasive Feywild species incidents | 0 per month | Horticulture patrol | Remediation + 5% fee credit |
| FL-SLA-03 | Guest compulsion events (unauthorized) | 0 | Security + guest reports | Immediate glamour audit; termination right |
| FL-SLA-04 | Living hedge boundary compliance | ±0.5m of surveyed line | Monthly survey | Re-trim + boundary reinforcement |
| FL-SLA-05 | Seasonal color transition window | ±3 days of plan | Visual log | LDs only if gala-impacted |

#### 4.2.3 Necromantic Night Crews — Core SLAs

| Metric ID | Metric | Target | Measurement Method | Breach Remedy |
|:---|:---|:---|:---|:---|
| NN-SLA-01 | Class-2+ apparition incidents | 0 per 30 nights | Ethereal monitoring | Full purgation at vendor cost |
| NN-SLA-02 | Animosity index (crypt aggregate) | < 15 | Nightly reading | Additional purge cycles |
| NN-SLA-03 | Corpse manifest accuracy | 100% match | Pre/post shift inventory | Work stoppage + regulatory notify |
| NN-SLA-04 | Noise exceedance (sanctified zones) | 0 events | dB + spiritual resonance | 1,000 GE per event |
| NN-SLA-05 | Daylight exposure protocol violations | 0 | Security CCTV + ward alerts | Immediate contract review |

### 4.3 SLA Reporting Cadence

| Report | Frequency | Owner | Audience |
|:---|:---|:---|:---|
| Operational dashboard | Real-time / daily | Vendor + FM analyst | FM lead |
| SLA scorecard | Weekly | Vendor | FM lead, department heads |
| Formal SLA review | Monthly | FM lead | Vendor account manager |
| Executive vendor review | Quarterly | FM director | Steering committee |
| Annual contract reconciliation | Annually | Legal + FM | CFO, Risk |

### 4.4 SLA Credit & Penalty Mechanics

- **Service credits**: Cap at 15% of monthly fees unless T1 breach (uncapped cure + indemnity)
- **Cure periods**: Standard 5 business days for T2–T4; 24–48 hours for T1
- **Chronic breach**: Three rolling breaches of same metric → **step-in rights** (owner may engage alternate vendor at defaulting vendor's expense)
- **Force majeure carve-out**: Dragon siege, court-wide glamour storm, planar shear—must notify within 12h and propose mitigation plan

---

## 5. Safety Bonds & Financial Security

Bonds in mythic contracting are not decorative—they are **pre-funded enforcement mechanisms** callable when physics, metaphysics, or both fail.

### 5.1 Bond Types

| Bond Type | Purpose | Typical Amount | Callable When |
|:---|:---|:---|:---|
| **Bid Bond** | Ensures serious bid; covers re-tender costs | 2–5% of estimated contract value | Winner refuses to sign within validity period |
| **Performance Bond** | Guarantees completion per SOW | 50–100% of contract value | Abandonment, insolvency, uncured material breach |
| **Payment Bond** | Protects facility from subcontractor/lien claims | 50% of contract value | Valid lien or non-payment cascade |
| **Warranty Bond / Retention** | Post-completion defect period | 10–15% held 12–24 months | Defects during warranty window |
| **Safety Bond** | Covers incident remediation & third-party harm | Risk-scaled (see 5.2) | OSHA-equivalent violations, ward collapse, casualty events |
| **Curse-Liability Bond** | Funds de-cursing, soul remediation, plane sealing | Risk-scaled (see 5.3) | Curse activation, contagion, unauthorized binding |

### 5.2 Safety Bond Sizing Matrix

| Work Category | Base Rate (% of contract) | Multipliers |
|:---|:---|:---|
| Routine maintenance (mortal-adjacent) | 5% | ×1.0 |
| Structural / load-bearing enchantment | 15% | ×1.5 if public assembly area |
| High-energy elemental | 20% | ×2.0 if adjacent to archives or soul vaults |
| Necromantic operations | 25% | ×2.5 if mass interment sites within 200m |
| Fae glamour at scale (>500 concurrent guests) | 10% | ×1.75 if compulsion-adjacent effects in scope |
| Cross-plane interface work | 30% | ×3.0 if bidirectional portal involved |

**Example**: Necromantic crypt purge contract = 80,000 GE. Base 25% = 20,000 GE. Proximity to mass interment ×2.5 → **50,000 GE safety bond**.

### 5.3 Curse-Liability Bond — Separate from Safety

Always require a **standalone curse-liability instrument** for vendors touching:

- Runes, sigils, bloodwriting
- Soul-adjacent materials
- Fey contracts and glamour engines
- Reanimation, binding, or banishment workflows

| Exposure Class | Minimum Bond | Maximum Cap (negotiable) |
|:---|:---|:---|
| **CL-1**: Latent curse risk (landscaping, minor wards) | 25,000 GE | 250,000 GE |
| **CL-2**: Active enchantment modification | 75,000 GE | 750,000 GE |
| **CL-3**: Necromantic / soul manipulation | 150,000 GE | 1,500,000 GE |
| **CL-4**: Cross-plane or artifact-adjacent | 300,000 GE | Often **no cap** on indemnity; bond is floor only |

### 5.4 Bond Draw Process

1. Document breach with evidence packet (logs, surveys, third-party assessment)
2. Issue **Notice of Intent to Draw** — vendor has 5 business days to cure or contest
3. If uncured, draw from bond trustee; parallel **root-cause investigation**
4. Replenish bond within 10 business days before resuming work
5. Repeat draw within 90 days → automatic **suspension of work authorization**

---

## 6. Curse-Liability Clauses

Curse-liability is where mythic facilities law diverges sharply from mortal construction contracts. **Silence equals unlimited metaphysical exposure.**

### 6.1 Essential Clause Blocks

| Clause Block | Function |
|:---|:---|
| **Definitions** | Curse, hex, glamour compulsion, soul lien, animus residue, plane contamination |
| **Standard of care** | Codified practices + guild minimums + facility-specific ward protocols |
| **Allocation of risk** | Who bears latent vs. introduced vs. aggravated curses |
| **Indemnity** | Vendor defends and holds harmless facility, guests, staff |
| **Insurance coordination** | Primary/non-contributory where Underwriting Collegium permits |
| **Notification** | Vendor reports suspected metaphysical incident within **2 hours** |
| **Remediation duty** | Vendor funds certified de-cursing team within **24 hours** of confirmed event |
| **Subcontractor flow-down** | Identical curse terms in all subcontracts |
| **Survival** | Indemnity survives termination for **7 years** (or until spiritual statute runs) |

### 6.2 Liability Allocation Matrix

| Event Type | Presumed Responsible Party | Rebuttal Standard |
|:---|:---|:---|
| Vendor introduces new curse during work | Vendor | Vendor must prove pre-existing condition |
| Latent curse activated by vendor disturbance | Shared; vendor pays if failure to survey | Vendor must show compliant pre-work survey |
| Guest-triggered curse unrelated to vendor scope | Facility | Vendor cooperation duty only |
| Fae glamour drift across property line | Vendor if scope included boundary wards | Survey evidence |
| Necromantic residue from improper technique | Vendor | Strict liability in most jurisdictions |

### 6.3 Limitation of Liability — Negotiation Bands

| Vendor Class | Typical Vendor Ask | Facility Counter-Position |
|:---|:---|:---|
| Dwarven engineers | Cap at contract value | Accept cap for CL-1 only; CL-2+ uncapped indemnity |
| Fae landscapers | "No liability for subjective experience" | Reject; separate experience SLAs from curse indemnity |
| Necromantic crews | Cap at 2× fees | Require CL-3 minimum bond + uncapped third-party bodily/soul harm |
| Arcane generalists | Consequential damages waiver | Permit waiver for lost profits; never for curse contagion |

### 6.4 Sample Contract Language (Adapt to Local Codex)

> **§14.3 Curse Liability.** Contractor shall indemnify, defend, and hold harmless Owner and Owner's guests, invitees, and employees from all Curse Events arising from Contractor's Work, including pre-existing Curse Events activated by Contractor's failure to perform a Pre-Work Metaphysical Survey in accordance with Appendix W. Contractor's obligation under this Section shall not be limited by any cap on direct damages elsewhere in this Agreement. Contractor shall maintain a Curse-Liability Bond in the amount specified in Appendix B-2 for the duration of Work and the Survival Period.

### 6.5 Curse-Liability Do's & Don'ts

**Do:**
- Require **Appendix W: Pre-Work Metaphysical Survey** with sign-off before mobilization
- Name a **certified de-cursing vendor of record** in the contract
- Specify **guest communication protocol** if glamour compromise suspected
- Record **baseline metaphysical readings** (animosity index, GRI, rune luminance)

**Don't:**
- Accept mutual waiver of **intentional** curse deployment (illegal in most realms)
- Allow "as-is" language on crypt or burial-adjacent sites
- Permit subcontractors not listed in **Schedule S: Authorized Mythic Personnel**
- Sign fae contracts written only in glamour—demand Material Plane dual-text

---

## 7. Negotiation Playbooks by Vendor Class

### 7.1 Dwarven Engineers

**They optimize for**: clan reputation, stone-quality proof, long warranty, minimal change orders.

| Tactic | Application |
|:---|:---|
| Lead with **engineering rigor** | Cite DF standards; dwarves respect prepared owners |
| Bundle **maintenance retainer** | Trade 3% fee discount for 5-year inspection pact |
| Anchor price to **material index** | Adamantine peg; avoids "clan surcharge" disputes |
| Honor **clan guarantor clause** | Acceptable if guarantor bond is additive, not substitute |

**Red flags**: Refusal to publish weld/rune maps; "verbal clan blessing" instead of bond; insistence on owner-supplied stone without liability transfer.

### 7.2 Fae Landscapers

**They optimize for**: creative freedom, seasonal flexibility, perception outcomes, naming rights.

| Tactic | Application |
|:---|:---|
| Split **GRI SLA** from **artistic discretion** | Prevents "I made it more wondrous" as defense for sub-80% GRI |
| Fix **boundary wards** in scope | Non-negotiable; fae will encroach if unwatched |
| Time-box **glamour experiments** | Pilots require written approval; auto-revert if GRI drops >5% |
| Use **true-name escrow** for lead fae | Neutral third party holds true-name against breach |

**Red flags**: Contracts that shimmer when read; refusal of invasive species clause; demand for "firstborn naming rights" (reject; offer pavilion naming instead).

### 7.3 Necromantic Night Crews

**They optimize for**: scope minimization in daylight records, corpse-access efficiency, regulatory distance.

| Tactic | Application |
|:---|:---|
| Mandate **corpse manifest chain-of-custody** | Every interment touched is logged |
| Specify **residue testing** each shift end | Animosity index is negotiation anchor |
| Require **licensed necromancer on-site** | Not just laborers with shovels and attitude |
| **Daylight exposure indemnity** at premium | They will accept higher bond over ambiguous liability |

**Red flags**: Cash-only requests; "off-books" reanimation; inability to produce Registrar license; refusal of sanctified-zone noise limits.

### 7.4 Universal Negotiation Sequence

1. **Align on scope matrix** — no pricing discussion until rows are frozen
2. **Agree acceptance tests** — each row maps to a test
3. **Set SLA tier per row** — T1 items drive bond sizing
4. **Exchange bond & insurance drafts** — legal parallel track
5. **Curse-liability appendix** — never leave for "signature day"
6. **Mobilization plan** — access, quiet hours, stakeholder notifications
7. **Close on total cost of ownership** — 5-year view, not bid day sticker price

---

## 8. Contract Execution & Mobilization Gate

**No vendor crosses the threshold until all gates pass.**

### 8.1 Mobilization Gate Checklist

- [ ] Executed contract + all appendices (W, B-2, S, ward maps)
- [ ] Bonds posted and verified by trustee
- [ ] Insurance certificates received; Facility named additional insured
- [ ] Pre-work metaphysical survey complete (baseline recorded)
- [ ] Site orientation + emergency muster points communicated
- [ ] Ticket & escalation tree published (P1 contact tree tested)
- [ ] Guest/staff notification plan approved (if guest-facing work)
- [ ] Subcontractor list approved; no shadow crews
- [ ] Tooling & material inspection (no soul-forged iron, no unlabeled reagents)

---

## 9. Performance Review Cadences

Oversight is not surveillance—it is **structured feedback** that keeps vendors aligned before small drifts become gala-night catastrophes.

### 9.1 Review Calendar

| Review Type | Cadence | Participants | Inputs | Outputs |
|:---|:---|:---|:---|:---|
| **Shift / Work Order Closeout** | Per work order | FM supervisor, vendor lead | Checklist, photos, meter readings | Pass/fail; punch list |
| **Weekly SLA Standup** | Weekly | FM analyst, vendor ops | Dashboard, incidents | Action items; trend flags |
| **Monthly Performance Review (MPR)** | Monthly | FM lead, vendor account mgr | Scorecard, credits, guest complaints | MPR memo; cure notices |
| **Quarterly Business Review (QBR)** | Quarterly | FM director, vendor exec | Financials, roadmap, risk register | Relationship plan; contract amendments |
| **Annual Strategic Review** | Annually | Steering committee | TCO, benchmarks, market scan | Renew / rebid / terminate decision |

### 9.2 Monthly Scorecard Template

| Dimension | Weight | Score (1–5) | Evidence | Notes |
|:---|:---|:---|:---|:---|
| SLA attainment | 35% | | Weekly reports | |
| Safety & compliance | 25% | | Inspections, incidents | Zero T1 = min 3 |
| Responsiveness | 15% | | Ticket MTTR | |
| Quality / rework rate | 15% | | Punch items | |
| Documentation & reporting | 10% | | Submissions on time | |
| **Composite** | 100% | | | |

**Rating bands**:
- **4.5–5.0**: Preferred vendor; eligible for expanded scope
- **3.5–4.4**: Acceptable; corrective action plan if two consecutive months < 4.0
- **2.5–3.4**: Probation; weekly FM oversight; bond review
- **< 2.5**: Default notice; activate alternate vendor pipeline

### 9.3 Performance Review Do's & Don'ts

**Do:**
- Review **trends**, not single data points
- Tie findings to **contract remedies** (credits, cure, step-in)
- Document **vendor improvement plans** with dates
- Benchmark against **peer facilities** (anonymized) at QBR

**Don't:**
- Skip monthly reviews during "quiet seasons" (fae glamour drifts silently)
- Let relationship history override scorecard math
- Issue verbal warnings without written MPR trail
- Delay termination when CL-3 bond draw was required twice in 12 months

### 9.4 Corrective Action Escalation Ladder

| Level | Trigger | Action |
|:---|:---|:---|
| L0 | Single T3/T4 miss | Log; vendor self-correct |
| L1 | Repeat miss or single T2 | Written notice; 5-day cure |
| L2 | T1 miss or chronic T2 | MPR probation; partial draw consideration |
| L3 | Curse event or bond draw | Stop work order; executive session |
| L4 | Uncured L3 or safety felony equivalent | Termination; step-in vendor; legal claim |

---

## 10. Change Orders & Metaphysical Scope Creep

| Change Type | Required Approval | Pricing Basis |
|:---|:---|:---|
| Quantified scope increase | FM lead + vendor PM | Pre-approved unit rate card |
| Unforeseen latent curse | FM lead + Risk + Legal | Time & materials + remediation premium |
| Owner-requested enhancement | Department head | New acceptance test required |
| Regulatory mandate | CFO notification if >10% contract | Documented quote within 48h |

**Rule**: No glamour "enhancements" without signed change order—fae will bill retroactively in favors or guest memories.

---

## 11. Offboarding & Contract Closeout

### 11.1 Closeout Checklist

- [ ] All acceptance tests passed; punch list zero
- [ ] Final SLA scorecard issued
- [ ] As-built rune maps / glamour baseline archived
- [ ] Warranty bond retention scheduled for release date
- [ ] Curse-liability survival period noted in contract calendar
- [ ] **Formal release ritual** performed (dwarven: clan handshake + ledger; fae: true-name return; necro: animus clearance certificate)
- [ ] Lessons learned logged to vendor registry

### 11.2 Termination for Cause — Immediate Triggers

- Unauthorized curse deployment or glamour compulsion
- Falsified corpse manifest or license
- Abandonment with T1 exposure open
- Three L3 escalations within contract year

---

## 12. Output Templates

When this module is active, deliver artifacts in these forms unless user specifies otherwise.

### 12.1 Vendor Negotiation Brief (1–2 pages)

1. Vendor class & registry ID  
2. Scope summary + critical acceptance tests  
3. SLA highlights & known breach history (if incumbent)  
4. Bond & curse-liability posture  
5. Negotiation priorities (must-have / trade / walk-away)  
6. Risk register top 5  
7. Recommended next action + deadline  

### 12.2 Monthly Performance Review Memo

```
TO: [Vendor Account Manager]
FROM: [FM Lead]
RE: MPR — [Contract ID] — [Month YYYY]

Composite Score: [X.X / 5.0] — [Band]

SLA Summary:
- T1 breaches: [n]
- Service credits issued: [GE amount]
- Open cure items: [list]

Incidents: [IDs + status]

Required Vendor Actions (by date):
1. ...
2. ...

FM Commitments:
1. ...

Next Review: [date]
```

### 12.3 RFP Issue Notice (Internal)

- Approved budget envelope  
- Evaluation committee roster + conflict disclosures  
- Published Q&A schedule  
- Bond requirements per Section 5  
- Curse-liability appendix draft attached  
- Gala / blackout / sanctified windows highlighted  

---

## 13. Quick Reference — Vendor Emergency Contacts

Maintain in live ops binder; example structure:

| Vendor | Class | P1 Contact | P1 Response SLA | Bond Trustee |
|:---|:---|:---|:---|:---|
| Irondeep Clanworks | Stone-Bound | Foreman Grond + rune-pager | 2h | Collegium Trust #4412 |
| Silverpetal Coterie | Glamour & Growth | Lady Mirelle (escrow name on file) | 4h | Fey Neutral Bank |
| Quiet Ledger Syndicate | Necro-Ops | Night Clerk Voss | 1h (night window) | Mortality Assurance Guild |

---

## 14. Module Exit Criteria

Unload this module when:

- Contract is executed and mobilization gate passed **and** user request shifts to pure operations monitoring (hand off to standing SLA dashboard owner), **or**
- Vendor terminated and replacement procurement is not requested, **or**
- User task routes to emergency/incident primary handler

**Before exit**, ensure: scorecard current, bond status documented, open cure items assigned, and calendar holds set for next MPR/QBR.

---

*End of module `SKILL-VENDOR` — Vendor & Contractor Management*